Our hourly charters are meant for in-town transportation needs and we allow 25 miles / hour booked for no addition charge. After 25 miles we charge $2 / Mile for Sedan’s, $2.50 / Mile for Mid-Size SUV’s, $3.00 / Mile for Full Size SUV’s, and $4 / Mile for our Luxury SUV’s.
If you live in a community that uses lot numbers or apartment numbers, sometimes these are not valid google addresses. Our system needs an actual address to determine price. So the best thing to do is to put the address of the community, and then in the notes for the trip you can give us the lot or apartment number, with directions on how to get to your home or apartment.
Sometimes there are issues that will display the error “Price not available.” This is usually due to an hourly booking request. If you don’t add enough hours to fulfill our minimum hour requirements, you will receive this error. We have a 2 hour minimum during the week and a 3 hour minimum on weekends. If you go back and adjust the hours, this should bring up a price.
Also, if you’ve entered an address that was not suggested in the dropdown while typing the address, this will also bring up the “Price not available”, Request Quote button. Our system uses these addresses to determine the price of the ride.
Trips for the most part do not include gratuity, however we may add gratuity onto a trip depending on the situation, but you will be notified at the time of booking.
Once our staff has reviewed your request and confirmed availability, you will receive a text message with a link to our Reservation Agreement form. The form will ask you to confirm your reservation and sign, which will also have an area to allow you to add gratuity. If you don’t see a place to add gratuity upfront, you will receive a text at the end of the ride with a link to the survey, which will have an option to add on a tip.
You can always give the driver cash at the end of the trip, but your credit card is pre-charged for the trip amount beforehand.
All of our drivers are permitted to pickup at the “Prearranged” section of the airport.
If you are flying into Terminal 3, your driver will meet you at the Prearranged section on the outer curb. You will exit door 6 South, cross the street and make a left.
If you are flying into Terminal 4, your driver will meet you at the Prearranged section on the outer curb. You will need to exit door 3 North and the Prearranged section will be directly in front of you on the outer curb.
Also, for an extra $25 fee, you can have your driver meet you inside at baggage claim. Your driver will meet you as you come down the escalator into the baggage claim section. From there they will guide you to the baggage carousel, help you with your luggage, and guide you to their vehicle in the parking garage.
You can choose which option you would like on the Online Booking Form.
Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), and your baggage. All animals – excluding service animals – must be kenneled to board the vehicle.
Kennel guidelines are as follows:
- Less than 25 pounds: Lap carrier permitted
- More than 25 pounds: Must reserve SUV
Customers can cancel a Peak Luxury Transportation reservation at any time up to twelve (12) hours before the scheduled pickup for a full fare refund by calling (480)613-4040, the booking fee is non-refundable.
Peak Luxury Transportation will not provide a refund if the reservation is canceled or changed less than 12 hours prior to pick-up time, or in the event of reservation abandonment (No Show). This includes bookings made within 1-3 hours of pickup time.
Flight Cancellations and Delays Due to Airlines Failure to contact Peak Luxury Transportation with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.